Frequently Asked Questions

Please use the links below to find answers to your questions.

Can't find the answer to your question below? Drop an email to the team at LenovoEvents@specialeventco.com

This year's Kickoff will take place in Raleigh, North Carolina, with events taking place at the Raleigh Convention Center and the Raleigh Marriott City Center.

Please email LenovoEvents@specialeventco.com if you would like to modify or cancel your hotel reservation with your request.

Kickoff activities are scheduled for Wednesday, April 2 and Thursday, April 3. Additional sales manager only activities are scheduled for the afternoon of April 1.

Yes, there are two nursing pods available at the RCC. One is on the ground floor level in the South Hallway, and another is on the mezzanine level between meeting rooms 203 and 204.

Please complete your basic registration by Friday, March 7 and your full registration including breakouts, training sessions and ancillary events by Friday, March 21.

Kickoff attire is business casual.

Please see the parking information provided on the Travel Information page. Here you will be able to download a pre-paid QR code for use across all dates of the event at specific parking garages located near the Raleigh Convention Center.

Registration open times/days:

Tuesday, April 1 - 11:00 AM - 7:30 PM
Wednesday, April 2 - 7:00 AM - 5:00 PM
Thursday, April 3 - 8:00 AM - 2:00 PM

When requesting your ticket via the Concierge Live ticketing portal, you will be prompted to select if the ticket is for personal or business use. Please select personal and you will not be asked to submit an Opportunity ID or MDM ID.

Yes, there will be a mobile app for Kickoff. The mobile app launch will be closer to the event date. An email will be sent to registered attendees with additional details.

Once you register, you will receive a confirmation email confirming your registration. 

Select the checkbox to the left of the session you would like to attend. Please note that you will not be allowed to select overlapping sessions. 

Please be aware that session times and capacities are subject to change.

If you need to change your registration to attend virtually, you may select "Modify Registration" in the confirmation email you received upon registering. If assistance is needed, please email the team at LenovoEvents@specialeventco.com.

Complimentary baggage claim will be located behind the registration desks in the Raleigh Convention Center's main lobby on April 1, 2, and 3.

The Raleigh Convention Center features two Mamava pods: one located near meeting room 304 and another on the Mezzanine, close to the passenger elevator. Guests can access the Mamava pods by downloading the free app, which will help you locate nearby pods.
 
You can unlock the pods using the Mamava app or by entering the keypad code (8008). Features such as occupancy alerts will help you personalize your experience inside the pod. Please note that the pods do not include refrigerators for storage. 

 

The livestream will be made available via this site on a broadcast page that will appear on the day of the event. You will need your login details to log back in and access the livestream.

Yes, closed-captioning will be provided for the virtual general sessions.

Yes, all event venues and host hotels are accessible.

Your registration to this event has been pre-assigned as either in-person or virtual. If you have been assigned an in-person registration, please make travel plans to join us in Raleigh. If you have any questions about your attendance or are unsure if you are able to attend in-person, please reach out to your manager and/or contact us at LenovoEvents@specialeventco.com.

Go to AMEX Travel as you would normally book a flight. At the end where you have to select “Trip Purpose” in the “Additional Information” section, you must select “Kickoff Meeting”.

Please refer to the event's agenda to help determine your arrival/departure times.

Sales managers are required to attend sales manager training on the afternoon of April 1st.

As a reminder, only those designated to attend Kickoff in-person may travel to Raleigh, NC for Kickoff.

Travel Expenses
•    All attendees should expense their travel costs to their own cost center rather than using a designated Kickoff cost center.

Meal Reimbursement
•    Employees traveling in should only expense meals on travel days. All other meals will be provided.
•    Local employees should not have any meal expenses associated with the event.